Effective date: October 21, 2026 · Version 1.0
Grove is operated by WANG XUEYU, an individual operator based in China. These terms cover the English website at www.ailearning365.com/en. Contact 402377128@qq.com for support, billing, refunds, cancellation or legal enquiries.
Please read these terms and our Privacy Policy before accepting them during registration or purchase. Nothing here removes consumer rights that cannot lawfully be excluded.
Grove provides AI-assisted parenting conversations, recommendations from published courses, interactive lessons, learning paths, parenting cards and practical family tasks. Available material and language coverage are shown in the learning platform. Features described as future work are not included promises.
Grove is intended for adults aged 18 or older, including parents and guardians, not for children to register independently. You must be entitled to supply information about a child. Use a nickname and age band; do not submit a child's full name, school, home address, identity documents or medical records.
Keep credentials secure, supply accurate account information and report suspected unauthorised access. Purchases belong to the account used at checkout and do not automatically transfer to another account.
The AI tutor is an automated system, not a human clinician or a certified professional. Its responses may be incorrect or incomplete. Review suggestions for your own circumstances. No particular educational, behavioural or family outcome is guaranteed. Grove is not medical care, psychotherapy, legal advice or emergency assistance. Seek qualified help or local emergency services when appropriate.
AI replies rely on OpenRouter and model providers, currently DeepSeek, with course retrieval through Tencent Cloud. Their availability can affect the service. Our Privacy Policy explains the information sent to these services.
Monthly and annual memberships include all member courses and unlimited AI tutor conversations for personal use, subject to reasonable security, concurrency and anti-abuse controls. The pricing page shows prices, billing periods and included benefits. Annual plans are charged for the full year, not in monthly instalments. Applicable taxes and the final total appear before payment confirmation.
When web purchasing is available, payments are handled by Waffo Pancake, our Merchant of Record, under its applicable checkout terms. Grove does not collect or store full card numbers or card security codes. Access is granted after server-side payment verification. If access is delayed, contact support or use payment verification when available rather than paying again.
Purchase options appear only when the channel is available. These terms do not themselves open checkout. Test payments do not grant live access. App Store purchases use Apple's displayed prices, subscription management and refund procedures; the web refund offer below does not replace Apple's process.
A web subscription renews automatically at the end of each monthly or annual billing period until cancelled. Checkout asks you to authorise recurring charges and shows the plan and amount before you commit. Any price change affecting a future renewal will be communicated before that renewal as required by applicable law, with an opportunity to cancel.
Turn off renewal using Manage web subscription in the membership centre, which opens Waffo's customer portal when web subscriptions are available. You can also contact 402377128@qq.com for help. Cancel before the next renewal to avoid the next charge. Access continues until the end of the paid billing period. Cancellation does not itself refund that period. Deleting an account or uninstalling an app does not cancel a subscription; cancel through the original purchase provider first.
For your first Grove web subscription, you may request a full refund within 7 days of your first successful subscription payment. Email 402377128@qq.com using your account email and include the order reference. This offer covers the initial payment, not every renewal or a later re-subscription. Your request must be received within that period; bank processing may take longer.
After this window, subscription payments are generally non-refundable, including unused time when you cancel or stop using the service. Exceptions include duplicate charges, confirmed billing errors, failure to provide purchased service where a refund is due, and statutory withdrawal or refund rights. Waffo's applicable payment rules and mandatory consumer protections remain unaffected. Account creation or a first chat is not treated as an automatic waiver of statutory rights.
Approved refunds go through the payment provider. A full refund removes access associated with the refunded period, not unrelated membership access. Contact support for the status of an eligible refund; bank settlement times are outside our direct control.
Member materials are for your own family learning. Do not redistribute, resell, scrape or publicly publish paid content, share accounts commercially, bypass access controls, or interfere with the service without authorisation. Do not violate privacy or intellectual property, harass or exploit others, generate sexual content involving minors, or use Grove for unlawful, deceptive or harmful activity. Do not present an AI reply as advice from a licensed professional.
You retain rights in material you submit and permit us to process it as needed to provide the requested service, maintain security and fulfil legal obligations as described in our Privacy Policy. Report suspected infringement or abuse to support.
We may restrict access when reasonably necessary for security, abuse prevention or legal compliance. Contact support if you believe a restriction is mistaken. If we discontinue a paid service or end access for reasons unrelated to your breach, we will provide any remedy required by law for undelivered prepaid service.
You may request account deletion in account settings or through support. Requests are reviewed by an administrator; submission is not immediate deletion. Account closure does not remove legal record-keeping obligations or independently cancel a provider subscription.
We take reasonable steps to operate securely but cannot promise uninterrupted availability, error-free AI replies or perfect security. Any limitation of responsibility applies only to the extent permitted by law and does not exclude liability or remedies that cannot lawfully be excluded.
Changes will be dated, and material changes affecting an existing paid subscription will be notified as required by law before taking effect. Changes will not retroactively remove an accrued refund right. Contact support to seek a resolution of a dispute. Applicable mandatory consumer law and rights to complain to a regulator or bring a claim before a competent court remain available; these terms do not impose mandatory arbitration or waive those rights.