Membership includes all Chinese and English member courses and unlimited AI tutor conversations, without additional AI usage credits. Existing access is shared across the app, website and mini program when you sign in to the same account.
Grove is operated by WANG XUEYU, an individual operator based in China. For membership, cancellation or refund assistance, contact 402377128@qq.com.
Starting with the trial limit's activation, each non-member account receives five completed tutor replies in total. Conversations from before activation are not counted. Failed or incomplete replies do not count. New chats and device changes do not reset usage, and replies during an active membership do not consume free uses. An active membership is required to continue once the five free replies are used up.
Monthly and annual plans provide the same benefits. Reference prices for China mainland are CNY 69 per month and CNY 365 per year. Overseas USD base prices are USD 29.90 per month and USD 149 per year. The actual iOS price, currency and product availability are shown by the App Store before purchase. Annual membership is billed in full each year.
When available on the English website, Grove web memberships use Waffo's hosted checkout. The website displays the configured Waffo product price; applicable taxes and the final total are shown before you confirm payment. Sign in to your Grove account before purchasing. Card details are collected by Waffo, not by Grove.
Apple subscriptions renew automatically for the period shown at purchase unless canceled. Manage them in the iOS membership center or your Apple Account subscription settings. Turning off renewal preserves access until the paid period ends. Deleting the app or your platform account does not automatically cancel an Apple subscription.
Grove web subscriptions also renew automatically monthly or annually until canceled. Use Manage web subscription in the English website membership center to access Waffo's customer portal. Cancel before the next renewal to avoid the next charge; access continues until the end of the paid period. Deleting your Grove account does not cancel a Waffo subscription. Manage each purchase through the provider used for that purchase.
Sign in to the platform account used for the purchase. Restore purchases after reinstalling or changing devices. Restoration does not transfer purchases to a different platform account. If payment completed but access has not synced, retry sync or restore without paying again. Apple handles refunds for App Store purchases; access is updated according to Apple's confirmed decision.
For a web payment, use Verify web payment if access is still pending. A return from checkout is not proof of payment: Grove verifies the payment and subscription on the server.
For your first Grove web subscription, you may request a full refund within 7 days of your first successful subscription payment by emailing 402377128@qq.com with your account email and order reference. This offer covers the initial payment, not every renewal or a later re-subscription. Requests must be received within the window; payment-provider and bank processing may take longer.
After that period, payments are generally non-refundable, including unused time after cancellation. Exceptions include duplicate charges, confirmed billing errors, failure to provide the purchased service where a refund is due, and statutory withdrawal or refund rights. Waffo's applicable payment rules remain unaffected. Cancellation stops future renewal while access remains until the end of the paid period. Confirmed full refunds remove access for the refunded period, not separately granted memberships or a later paid period. App Store refunds remain subject to Apple's process.
The AI tutor supports family education and does not replace medical, psychological, legal or emergency services. Membership has no daily or monthly conversation quota. Necessary concurrency, duplicate-request and service security controls remain in place.
Available purchase channels are shown in the membership center. Grove web checkout is enabled only after its store, products and payment integration are ready for production. Test payments do not activate a live membership. Mini program purchases remain unavailable. Existing memberships remain usable. This explanation describes the product and billing flow; confirmed service terms, privacy policy and the applicable payment provider's purchase rules also apply.